Policies

Cancelations

A “cancellation” is defined as giving notice to the massage therapist of canceling your appointment either by phone or email. A “no show” is defined as not showing up to your appointment and giving no cancellation notice prior to the appointment start time. 

24-hour advance notice is required for canceling any appointment. If you are unable to give 24 hours advance notice you will be charged 50 percent of the appointment cost. If you are ill or experiencing COVID-like symptoms, this fee can be waived and you are encouraged to cancel your appointment. 

Clients who no show are responsible for paying a fee of $100. After 3 no show appointments, clients will be refused service

Late Arrivals

Please arrive 5 minutes early to your appointment. If you have not filled out the necessary paperwork online, please arrive 15 minutes early to do so. 

Arriving late will shorten the length of your service but you will still be responsible for the full amount of the service booked. Your appointment will still end at the scheduled time.

Client Behavior

Moonwise Massage provides only professional, therapeutic massage. Any sexual behavior directed at the licensed massage therapist (LMT) from the client will result in the immediate stopping of services and banning from future services. Full payment will still be due. Sexual behavior includes but is not limited to innuendos, purposeful exposure by the client to the LMT, touching of the LMT by the client without consent, self touching in a sexual manner by the client. It is the LMT’s discretion as to when sexual behavior has occurred and when to refuse services. 

Client-Centered Services

Verbal consent will be given by the client to the LMT before starting the massage regarding the service to be given. This consent may be revoked at any point at the massage by the discretion of the client. 

Clients may choose to leave clothing on or disrobe to their level of comfort. Draping practices to the standards of the American Massage Therapy Association will be practiced. Only the area being worked on will be undraped. 

The client has the right to request changes to pressure, area of massage, music, lighting, and temperature at any point during service. The LMT will make any changes within all abilities to do so.

Information and Advice

All information on this website or any Moonwise Massage-affiliated social media is not medical advice. The information is not meant to replace information given by your doctor and you should always consult your doctor.